How to Move a Software License to a New PC
Licenses for using our software are usually bound to certain computers. When you install the software on some PC, you get some codes (site code and MID), which depend on some details of the hardware. (We actually cannot reconstruct these details of your machine, only we can check whether it is the same PC on which a license was activated already.) The activation code which we send you depends on the site code and MID, thus on the hardware; it will work only on that computer.
There are cases where a customer has to move a license to a different PC – for example, when you get a new one to replace an outdated or defect machine. In order to prove that you are no longer using the software on the old PC, you should then first deactivate the license on the old PC. For that, start the software while holding the Ctrl key pressed. You can select the deactivation and get a “removal code”, which you should send to us. When this is done, you can install the software on the new PC, and we will give you the activation code for that when you send the new Site code and MID.
If you uninstalled already and forgot the deactivation, just install the software again.
A new installation is actually a good opportunity for an update or upgrade. If there is a new version with essential new features, we offer you a paid upgrade, but you can always have a free update to the version you purchased. The updated software will then actually look like the newest version, only that the new features are not working.
By the way, note that you can purchase licenses for use of the software on additional PCs (within the same company or research group). These are much cheaper than the first license, as it doesn't matter so much for us on how many PCs you are using the software.
Questions and Comments from Users
Here you can submit questions and comments. As far as they get accepted by the author, they will appear above this paragraph together with the author’s answer. The author will decide on acceptance based on certain criteria. Essentially, the issue must be of sufficiently broad interest.
Please do not enter personal data here; we would otherwise delete it soon. (See also our privacy declaration.) If you wish to receive personal feedback or consultancy from the author, please contact him, e.g. via e-mail.
By submitting the information, you give your consent to the potential publication of your inputs on our website according to our rules. (If you later retract your consent, we will delete those inputs.) As your inputs are first reviewed by the author, they may be published with some delay.