Technical Support for Software from RP Photonics

When using software for complex tasks, a competent and helpful technical support is essential. RP Photonics takes this very seriously. The support is always given by Dr. Paschotta himself

who has developed the software,
is a distinguished expert in this technical area,
and feels personally responsible to make sure that his customers can successfully use the software.

You may, for example, get detailed advice concerning what approach is most practical for a certain type of calculation. Also, you can send some portions of script code via e-mail and receive corrected code for doing certain things.

A specialty: the support can not only be used for directly software-specific issues, but also for related technical and scientific questions! In effect, this means that some number of technical consulting hours are included in the license fee. For commercial licenses, these are eight hours, and for non-commercial licenses four hours.

If you run out of your included support time, you can of course obtain additional support, with payment based on an hourly rate. Nearly all customers, however, do not need that.

Questions and Comments from Users

Here you can submit questions and comments. As far as they get accepted by the author, they will appear above this paragraph together with the author’s answer. The author will decide on acceptance based on certain criteria. Essentially, the issue must be of sufficiently broad interest.

Please do not enter personal data here. (See also our privacy declaration.) If you wish to receive personal feedback or consultancy from the author, please contact him, e.g. via e-mail.

By submitting the information, you give your consent to the potential publication of your inputs on our website according to our rules. (If you later retract your consent, we will delete those inputs.) As your inputs are first reviewed by the author, they may be published with some delay.