Technical Support for Software from RP Photonics
When using software for complex tasks, a competent and helpful technical support is essential. RP Photonics takes this very serious. For many years, the support has always been given by Dr. Paschotta himself,
- who has developed the software,
- is a distinguished expert in this technical area,
- and feels personally responsible to make sure that his customers can successfully use the software.
Since 2023, Dr. Gareth Moore increasingly participates in giving support, maintaining our quality level.
You may, for example, get detailed advice concerning what approach is most practical for a certain type of calculation. Also, you can send some portions of script code via e-mail and receive corrected code for doing certain things.
A specialty: the support can not only be used for directly software-specific issues, but also for related technical and scientific questions! In effect, this means that some number of technical consulting hours are included in the license fee. For commercial licenses, these are eight hours, and for non-commercial licenses four hours.
In case that you run out of your included support time, you can of course obtain additional support, with payment based on an hourly rate. Nearly all customers, however, do not need that.